Appointment Policy
1. Method
| Appointment
1.1 Appointment Method
Consult our dentists is by appointment:
1. Telephone 
3. FAX 
4. E-Mail 
We also have special arrangements for emergency and feel free to contact us anytime.
It is also impossible for us to predict exactly the duration of each treatment, due to the frequent incidence of emergency; the time of consultation may be slightly different from the appointment time. We apologize to cause you any inconvenience. We will make every effort to keep our schedule on time. Likewise, we will expect the same courtesy.
1.2 Our Pending System
Under our pending system, the customers who would like to reschedule their appointments earlier and do not mind to be contacted in a short notice, will be contacted as soon as there is a change with other customers' appointment.
Please inform our staff if you would like to be put in our pending list.
2. Confirm
| Appointment
In order to let every customer get dental appointment at the appropriate time and to ensure standard operation of our center, we will confirm your appointment one day in advance by phone, SMS, whatsapp or email. Should you need to change your dental appointment, please inform us at least 24 hours in advance. We will arrange another appointment for you as early as possible.
If your dental appointment cannot be confirmed, the scheduled time will be re-arranged for another patient.
If you encounter the followings:
- Unable to pick up our call
- Not in Macau at the period before your dental appointment
- Do not receive any of our call, email or SMS the day before your appointment
- Have changed your contact number and email
When your appointment is confirmed, we will not see another patient during that period of time. We wish you would understand and cooperate with us.
3. Change
| Appointment
Should you need to change your dental appointment, please inform us 24 hours in advance. We will arrange another appointment for you as early as possible.
When your appointment is confirmed, we will not see another patient during that period of time. We wish you would understand and cooperate with us.
4. Recall System
| Appointment
At the conclusion of your treatment, you will be placed on our preventive recall program, which request you return at periodic intervals for a re-examination. The goal of this program is to: maintain your attractive appearance, provide good dental health, and prevent unnecessary loss of teeth.
You can choose phone, email or SMS as the contact method. If you do not receive any reminder in the suggested period, please feel free to contact us to arrange appointment for regular review.
5. Emergency Care
| Urgent Case
We also have emergency arrangements. If you have a toothache, accidental tooth trauma or any urgent problem, you are welcome to contact us immediately (2837 3266). We will try our best to assist you in dealing with urgent problems.